FAQ

The BCBWP is intended to offer lifestyle-based interventions that are clinically relevant for brain health. When referring a participant to the program or deciding to join yourself, please ensure that participants are medically stable (i.e., their chronic medical conditions are well controlled, they are not currently undergoing investigations for conditions that could impact function or be made worse by participating).

We also ask all participants to adhere to the code of conduct.

For instructions on registering for a class, go to our Get Started page. For step-by-step instructions, follow along the tutorial video in the Helpful Hints section.

Click here to create an account, and select “create account” at the top right.

Thanks to the support of our donors, we are able to offer free wellness programming to fit your lifestyle.

If you have never taken an exercise class with the BC Brain Wellness Program, you must complete an safety screening to determine the appropriate level of exercise for your safety. If your condition has changed since your initial Safety Screening, we recommend that you book another appointment. Click here to register and we will contact you shortly to schedule your screening.

Follow the usual steps to register for a class. If there are no available spots, you will see an option to join the waitlist.

All participants on the waitlist will be informed via email if a spot becomes available and will have equal opportunity to register for that spot. We recommend that if you receive a waitlist notification, don’t delay in registering for that class.

The way you access the internet can impact how you see the registration page. We recommend using Google Chrome, rather than Safari or Firefox.

Watch this video to learn how to easily download Google Chrome. If you have an Apple MacBook, please watch this video.

For participants who are accessing our program with an iPad, if you encounter a blank screen instead of the registration page, please check for any software updates. Omnify works best on the latest software version on iPad.

Follow THIS tutorial for a step-by-step walk through.

Once you have successfully registered for a class, you will receive a confirmation email with the Zoom link. You will also receive a reminder email 24 hours prior to the class, which also includes the Zoom link.

Alternatively, log into your account here by selecting “log in” at the top right. Select your name at the top right, and click “view profile”. Next to the desired class, click “details” to find the Zoom link and join your class.

If you forgot your password, follow the steps to log in as usual with your email. Instead of entering your password, select “Forgot your Password?” below the log in button to reset your password.

Once you have created an account, you cannot change the email associated with your account. If you used the wrong email (ie. typo, inactive email) or cannot remember the email associated with your account, please contact us for assistance.

Once you have successfully registered for a class, you will receive a confirmation email with class details and the Zoom link. You will also receive a reminder email 24 hours prior to the class. Please double-check your inbox, and make sure you are registered for the class.

You are not required to attend all classes in a term. When registering, you can select the dates you would like to attend.

Click on this link here: https://bcbrainwellness.getomnify.com/ From there, here are the steps you can follow to cancel a class:

1. Log in to your account. Simply click “Log in” at the top right hand corner, and enter in your email address and password you created when you first signed up for classes.

2. Once you have logged in, go back to the top right hand corner and hover over the little grey icon beside your name.

3. Click on “View Profile” and then you should see a list of classes that you are registered for.

4. Click on “Details” beside the class you would like to cancel, and then click on the red “Cancel booking” button.

5. A box will pop up. Click on “Cancel booking” or “Cancel for everyone” (this option is available if you registered for multiple family members under the same account) to the right of your name and email.

If done successfully, a red “Cancelled” tag will now appear next to the date and time of the session you have just cancelled and you will receive an email to confirm you are no longer registered for the class.